Product designer · Design strategist

Hi there, I'm Melissa Shi

AI-powered enterprise SaaS products are my passion. As a UX designer, I transform complex workflows into research-based, scalable, high-impact digital solutions.

Collaborative. Innovative. Reliable. Impactful.

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Explore my work

Selected work

Turning complex systems into experiences that click.

A selection of product design and research work across AI, enterprise platforms, and service experiences.

Sales assessment platform interface preview

Jun 2026

Sales Assessment Platform AI Integration

Reimagining an internal sales platform from AI-assisted automation to AI-guided collaboration.

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AI-powered feedback intelligence platform preview

Apr–May 2026

AI-Powered Customer Feedback Intelligence Platform

Redefining an AI meeting concept into an end-to-end system that connects customer insights to product action.

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Enterprise search research case study preview

Sep 2025 – Dec 2025

Research: Value of Internal Enterprise Search in the Age of Generative AI

Large-scale research uncovering the unique value and future direction of enterprise search after the arrival of generative AI tools.

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Voice of the Customer admin portal preview

Aug 2024 – Dec 2024

Voice of the Customer Admin Portal Revamp

Transforming a fragmented internal tool into a scalable self-service platform through a redesigned admin experience and clearer system architecture.

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Operations information hub dashboard preview

May 2021 – Dec 2022

Operations Information Hub Design

A web-based central hub for heavy oil production operations that brings information from more than ten tools into one streamlined workflow.

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Cost analysis tool research presentation preview

Jan 2023 – Mar 2023

Evaluative Research on Cost Analysis Tool

Evaluative research that established future product direction through feature findings, workflow mapping, and usability testing.

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Jan 2019 – Jul 2019

Nemacolin Woodlands Resort Trip Planner

A machine-learning-based smart trip planner that makes resort booking feel more bespoke, confident, and stress-free.

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View more graduate school projects

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