A scalable system that transforms customer conversationsinto actionable product insights.
Led the foundational redesign of the Admin experience, redefining system architecture, aligning product definitions across teams, and enabling true self-service for program owners.
A large-scale research to understand enterprise search unique value after the availability of Gen-AI tools to uncover the future direction for enterprise search.
A web-based central hub for heavy oil production field operation that centralizes information from 10+ tool, retires 3 tools, streamlines operations workflow, and increase operator time on tools.
Conducted evaluative research on a production cost analysis tool. Established future product direction with feature findings and workflow mapping and helped make a case for continuous funding.
A machine learning based smart trip planner for a luxury resort that transforms the resort booking experience to be stress free and be-spoke and ultimately increase booking conversion rate.